Tips to Manage Your Restaurant Business More Efficiently
Let’s face it – the restaurant business took a bad hit in 2020, followed by a bumpy 2021. Amidst all the uncertainty and the ‘new normal’, restaurant owners had to reinvent the way they run their business and make creative shifts to ensure profitability and safety, while also aligning with the changes in customer preferences. One example of the changes is the rise in online ordering apps which have become even more popular. Despite the pandemic, people still want to eat restaurant food; they just want to also minimise their exposure to COVID. Moreover, since there are a host of government restrictions and safe distancing measures to comply with, contactless ordering and payments have become more important than ever. Solutions like Waitrr enable restaurants to reach their customers right where they are – on their phones.
Make the digital shift, go ‘contactless’
As people now prefer online and ‘contactless’ exchanges, restaurants need to step up to meet the requirements of their trendy, tech-savvy and pandemic-wary customers. It is now easy to serve customers at their convenience, with a restaurant ordering system like Waitrr. With these solutions, restaurants can allow customers to access menus, place orders and make payment in real-time, for dine-in, takeaway or delivery. No more waiting to view the menu, nor waiting to pay the bill - and the experience is completely contactless.
Empower customers with easy-to-use platforms like Waitrr, where they can browse menu offerings, place orders and make payments at their own time and pace.
Make the most of technology
White label online ordering systems, like the ones that Waitrr provide, enable restaurants to be available on any device with their own branding. These solutions offer an array of features that include pre-ordering, easy payment integration, feedback from customers, and incredibly useful analytics. With that, restaurants can ensure that even casual walk-ins turn into regular customers, thanks to the hassle free experience they enjoy. On top of this, an online ordering system like Waitrr offers cross-selling and up-selling functions to increase average ticket sizes. Restaurants can also run promotions to drive sales, as well as build customer loyalty.
Automate operations as much as possible
With the help of technology, you can streamline your operations. Automating the order taking and payments processing, as well as feedback collection, frees up staff capacity to provide a premium level of customer service. The restaurant staff will now have time to really engage with customers, understand their preferences and recommend dishes accordingly. There will no longer be mishaps like missed orders, missed payments or delivering the wrong food/drinks. Mobile ordering solutions (especially with POS integrations) were gaining popularity even before the pandemic, due to their ease of use and precision, and they're even more relevant in its aftermath. What’s more, a customer-friendly ordering and payment solution allows customers save their payment details so the entire process is effortless and swift. All of this leads to faster table turns, more revenue and improved profits.
Some interesting twists make a difference
While Waitrr supports restaurants to digitise their takeaway orders via an online ordering system (which can be integrated into your website), Waitrr really shines in the dine-in environment! Experience is the keyword – give your patrons an experience that they will cherish, spread the word about, and want to come back for. Deploy technology to automate the process of ordering and payments with Waitrr (it’s really simple, try it!) and keep your staff free to serve customers well, and you will have the perfect recipe to overcome all challenges and run your restaurant business in the most efficient manner.
Dining in will continue to stay in demand. Enhancing customer service and focusing on unique twists such as varied food options will certainly elevate customer satisfaction and their dining experience.
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