Atlas Coffeehouse: Waitrr helping to improve cafe efficiency and customer experience
2023 | Case Study
Founded in 2016, Atlas Coffeehouse is a vibrant and beloved coffee shop located in the heart of Singapore. Atlas coffee is known for its great coffee and friendly service, attracting both regular customers and tourists with its high standards. Atlas Coffeehouse stands out in the city with their excellent cups and plates, showing their dedication to quality.
At Atlas Coffeehouse, you’ll find an enticing range of coffee blends, freshly baked pastries, and comforting meals. Nestled in the lively Bukit Timah neighbourhood, this local hotspot is the perfect haven to relax and unwind.
Atlas Coffeehouse has a cozy and inviting vibe. It will make you feel right at home. Whether you're popping in for a quick drink or hanging out with friends.
Atlas Coffeehouse implemented Waitrr, a modern QR ordering and payment system, to help with the problem of not having enough staff. Waitrr helps cafes improve efficiency, save money, and increase sales while making customers happier.
Shirlynn Eng, Co-founder of Atlas Coffeehouse, shares, "We have seen a significant improvement in our restaurant efficiency and customer experience since we started using Waitrr's QR ordering and payment system. It has helped us overcome staffing challenges and increased table turns, while maintaining the quality of service we are known for. Waitrr has been a game-changer for us, and we highly recommend it to other restaurants looking to enhance their operations."
Waitrr's contactless QR ordering and payment technology has revolutionized Atlas Coffeehouse’s operations. Waitrr lets customers order and pay for food on their phones, reducing the need for servers and speeding up table service. The system sends orders straight to the kitchen, eliminating manual intervention and reducing the risk of human error. Atlas Coffeehouse operates efficiently with fewer staff, keeping high customer service standards thanks to a streamlined process.
One of the best features of Waitrr is its simplicity and ease of use. Customers just scan Waitrr's QR code to access the Atlas Coffeehouse menu on their phone’s browser—no app download needed. They can browse the menu at their own pace, place orders, and even make modifications to their preferences. Once they’ve enjoyed their coffee and meal, they can leave without waiting for the bill. This convenience has greatly improved the dining experience, making it smoother and more enjoyable for customers.
Waitrr has had a big impact on Atlas Coffeehouse. It has eased the pressure of staffing shortages and allowed the cafe to serve more customers efficiently. With less need for manual order-taking and payment processing, staff can focus on providing personalized service, enhancing the customer experience. Increased table turnover has also boosted the cafe's revenue, helping it thrive even during tough times.
Waitrr’s technology has also reduced human errors in order-taking and billing. Orders are sent directly to the kitchen, cutting down on mistakes and ensuring customers get exactly what they ordered. This accuracy has led to higher customer satisfaction and more repeat visits.
Atlas Coffeehouse’s commitment to quality coffee and exceptional service has remained strong, and Waitrr’s innovative solution has reinforced this commitment. By using technology to address operational challenges, the cafe has kept its high standards and continued to delight its patrons.
Looking ahead, Atlas Coffeehouse plans to adopt more technology to enhance its offerings. The success with Waitrr has opened doors to other innovative solutions that can further streamline operations and improve the customer experience. The cafe’s dedication to staying at the forefront of industry trends ensures it will continue to be a favorite spot for coffee lovers in Singapore.
Today, Atlas Coffeehouse continues to thrive, thanks to the efficiency and improved customer experience provided by Waitrr. The cafe has successfully managed staffing challenges and remains committed to delivering quality coffee and exceptional service to its patrons.
Learn more about how Waitrr helps dine-in restaurants achieve their goals by visiting their website or connecting with Waitrr via email at hello@waitrr.com.
Related Posts