2023 | Case Study
Founded in 2016, Atlas Coffeehouse is a renowned coffee shop located in the heart of Singapore. With a focus on quality coffee and exceptional customer service, the cafe has earned a loyal following of regular customers and visitors.
Atlas Coffeehouse serves up a delicious range of coffee blends, pastries, and comfort food. Nestled in the vibrant Bukit Timah neighbourhood, this local gem is the perfect place to relax and unwind with a cup of coffee or a hearty meal. Whether stopping by for a quick pick-me-up or planning to spend the afternoon catching up with friends, you will love the warm and welcoming the atmosphere at Atlas Coffeehouse.
Atlas Coffeehouse turned to Waitrr, a QR ordering & payments solution that provides restaurants and cafes an advantage when faced with staff shortages. The technology improves efficiency, reduces costs and increases average spend, all while enhancing the customer experience.
"We have seen a significant improvement in our restaurant efficiency and customer experience since we started using Waitrr's QR ordering and payment system, it has helped us overcome staffing challenges and increased table turns, while maintaining the quality of service we are known for. Waitrr has been a game-changer for us and we highly recommend it to other restaurants looking to enhance for operations" - Shirlynn Eng, Co-founder of Atlas Coffeehouse.
Waitrr's contactless QR ordering & payment technology, has enabled Atlas Coffeehouse to reduce the need for front-of-house staff and increase table turns. With Waitrr, customers browse the menu, place orders, and pay for their food and drinks, all without the need for assistance from a server. Orders are then sent directly to the kitchen, eliminating the need for manual intervention and reducing the chances of human error. This has allowed Atlas Coffeehouse to operate with fewer staff members while maintaining its high level of customer service.
Waitrr's technology allows customers to scan Waitrr's QR code to access the Atlas Coffeehouse menu via their phone's browser (NO app download required). Once the customers have enjoyed their coffee and meal, they get on with their day, without having to wait for their bill. Easy!
Today, Atlas Coffeehouse continues to improve efficiency and enhance their customer experience. Waitrr has also enabled them to manage staffing challenges and as a result, the cafe has been able to continue to thrive, maintaining its commitment to quality coffee and exceptional customer service.
Learn more about how Waitrr helps dine-in restaurants achieve their goals, or connect with Waitrr by emailing hello&waitrr.com