One thing that every restaurant owner knows is that technology has become central to modern businesses. Among the digital tools that help restaurants to innovate and go truly digital, Waitrr is a leading platform that helps restaurants offer a hassle-free, smooth, and pleasant experience to their customers. With Waitrr, you get a dedicated digital space to exhibit your menu, promote new launches and offers, take orders from customers, receive payments for the same, and ensure timely deliveries too.
At first glance, a mobile ordering app may not appear to be more than a digital version of the menu, but there’s a lot more to it than what meets the eye. With appealing design and catchy content, an interactive app is not just a platform for convenient ordering, but also a great way to improve customer engagement.
Increased table turns
When dining in, customers can place their order as soon as they're seated, without needing to wait to get the attention of the waiter. This convenience can be a very satisfying experience for your customers. Besides saving time, it also means less congestion during peak hours and increased table turns for you! And faster table turns translate to increased revenue for your restaurant.
Tracking orders and payments simplified
With Waitrr, not only do your customers get to place mobile orders, they can also pay for their orders online. Cashless transactions, especially in the present times, are favoured by all. This is a win-win for your customers as well as for you, as you can track orders and corresponding payments easily, without having to check order books or cash registers. For a group of diners, the hassle of splitting the bill is eliminated as they can easily pay for just what they order. With the Google Pay integration, Waitrr no owner leverages Google's massive user base, but makes cashless transactions simple and swift.
Better customer service
Waitrr is designed to enhance the in-person dining experience as it smartly handles the task of taking orders (along with special instructions), leaving your staff free to serve your customers better. With automation of monotonous tasks, your staff will be able to utilise their time to know your customers better and serve them according to their preference, which will make the experience truly memorable for your patrons.
Positive Customer Relationships
Waitrr captures user data and feedback, and provides password protected individual accounts for your customers so that they have a personal, secure platform to place orders as well as save sensitive payment related data like credit card details. Using data (previous orders), Waitrr up-sells or cross sells items (suggesting toppings, on-the-side etc.) automatically, according to their preferences when customers place their orders, which traditional menus can't do. This increases the average ticket size, and boosts restaurant revenue significantly.
Better takeaway management
With a convenient and robust food ordering system in place, customers are spared the stress of waiting in long queues during peak hours – they can place takeaway orders when they're on the way to the restaurant, skip the queue, grab their food and go.
Quicker table turnover, elevated customer service, and higher average ticket size will mean that your restaurant will be processing more orders than ever. The sweet deal is that you will not need to hire additional staff to handle the large volume of work, because Waitrr is right here to help you! So go ahead and get in touch with us!