The smart way to enhance customer experience in your restaurant
Table turnover is a widely accepted profitability metric that restaurants keep track of. The more people you serve, the higher your sales, and the higher your profitability too. Assessing table turnovers is not rocket science, but ensuring stellar table turnovers is certainly a tricky job. The number of diners that you can serve at any given time depends not only on the number of tables you have, but also on the in-person dining guidelines in your locality, given the rules surrounding the pandemic. In order for you to increase the number of people who would gladly come to your restaurant to spend their time and money primarily depends on the experience you offer them. You can leverage technology to offer your customers an experience they will truly enjoy. Automation in the restaurant industry has advanced exponentially, further enabling restaurants to optimise operations in order to meet the customers’ needs while creating a memorable experience for them.
Eliminate wait time
The key to getting the right table turn rate is about keeping your customers at their tables long enough to enjoy their food, as well as short enough to ensure that new customers are not waiting too long to be seated. Waitrr has hit the right spot with ordering and payment solutions to guarantee this. These features will allow your customers to save the time they would normally spend on placing orders and waiting for the check - instead dedicating their time to relish the food and atmosphere around them, further creating a satisfying experience!
Mobile food ordering ensures that orders are taken without any chance of human errors such as orders getting mixed up. Your restaurant will not even miss out on orders due to the phone line being tied up! With the help of Waitrr, your restaurant menu is available at the fingertips of your customers. Waitrr does not require your Android or iOS using customers to download an app, they can simply point to the QR code provided at your establishment and voila! Customers can now enjoy this hassle and error free service.
Better customer relationship management
When you have a mobile ordering and payment solution like Waitrr, you get an immensely valuable customer database, which can be utilised as a CRM tool. Offers and discounts can be customised according to the individual ordering habits and feedback. You can even send out personalised communication to inform your customers about offers, additions to the menu, upcoming events and so on. This is a fantastic way to capture greater value from your customers, as well as making them feel special. Waitrr ensures that the average order size gets a boost, by interacting with customers as they place orders, suggesting new dishes and upselling side dishes based on their preferences.
Make the most of technology
It is a cost-effective solution that you must consider. By using Waitrr to cover booking tables, taking orders and collecting payments, you can employ a minimal amount of staff who’s entire focus will be on providing your customers with a fantastic experience. This will entice your customers to come back for more. Now that’s a smart way to make your customers happy!