Foodservice Technology - Kiosks versus Mobile Ordering
The seasons holidays are amongst us, meaning that restaurants are busier than ever. The school holidays are in full effect: parents, families, couples and friends are out and about enjoying meals.
The restaurant industry is now at one of its busiest time of the year, whether it be for Christmas, New Years or Chinese New Year, everyone is out and about ready to enjoy the atmosphere of a restaurant and tuck in to delicious dishes. However, the restaurant industry will also be experiencing an increased amount of lines, and possible staff shortages due to sickness or staff taking time off to visit their families. This does not bode well for upcoming company lunches/dinners, family events and school holidays.
Luckily, technology has provided the restaurant industry with a way to make their operations run smoother. Kiosk and mobile ordering food services are both popular options for customers looking to quickly and easily place orders for their favourite foods.
Kiosk ordering is a self-service option that allows customers to place orders using a touchscreen kiosk. These kiosks are typically located in high-traffic areas such as mall food courts or fast food restaurants. One of the biggest advantages of kiosk ordering is that it allows customers to place their orders quickly and easily, without having to wait in line or interact with a cashier. Additionally, kiosk ordering often includes features such as menu customisation and the ability to pay with a credit or debit card.
Kiosks are good for self service but do not solve the queuing problem
On the other hand, Waitrr - a mobile ordering service, allows customers to place orders using a smartphone or tablet. This option is becoming increasingly popular as more and more people rely on their mobile devices for everyday tasks. The biggest advantage of using Waitrr for customers is that it allows them to place orders from anywhere, at any time. This can be especially convenient for people who are on the go. Additionally, Waitrr includes features such as push notifications and the ability to save previous orders.
Waitrr provides customers a time efficient way to order and pay on the go with a QR code - Picture credit Tan Wee Meng
Waitrr not only saves your customers waiting time, but is extremely cost-effective for restauranteurs. Kiosks usually require a restaurant to rent a large screen, and does not solve the problem of eliminating customer lines. Getting set up with Waitrr does not require restaurants to acquire a large ordering screen. Instead, Waitrr has already been integrated with more than 20 POS integrations, including Revel Systems, Square, Lightspeed, Miss Tipsi and Micros Symphony. Going live with Waitrr will take a restaurant as little as 48 hours, with an onboarding process that can be done in person or via video call. Once the menu has been uploaded to the backend, the Waitrr will provide the restaurant with the QR codes to be set up at each individual table. No fuss, no muss.
The introduction of foodservice technology has especially had a big impact on solving the staff shortage problem. With Waitrr, restaurants can cut down on their manpower costs, as customers can scan, order and pay in just a few clicks.
Contact us at Waitrr here to find out more!
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