2023 | Case Study
Barbary Coast: A Fusion of History and Modernity
Barbary Coast is a unique entertainment destination in Singapore's bustling business district, inspired by San Francisco's historic red-light district during the Gold Rush era. Housing three distinct outlets - Deadfall, DF Coffee Bar, and Revival x Pickles Paninis - Barbary Coast caters to a variety of tastes and preferences.
Deadfall: Where Timeless Charm Meets Exquisite Libations
Deadfall, a captivating speakeasy, offers an old-world charm with dimly lit corners, leather-bound booths, and a fully stocked bar. The intimate setting is perfect for catching up with friends or enjoying a romantic date. Deadfall's skilled mixologists craft bespoke cocktails to suit every palate.
DF Coffee Bar & Revival x Pickles Paninis: A Symphony of Flavors
DF Coffee Bar provides a cozy atmosphere where customers can enjoy a delicious selection of coffee and pastries, while Revival x Pickles Paninis offers a delightful menu of paninis and other gourmet delights. Both venues are designed to offer exceptional experiences for guests.
Revolutionizing Hospitality with Waitrr Integration
To elevate the customer experience across all outlets, Barbary Coast has partnered with Waitrr. This integration streamlines the ordering process, allowing patrons to place orders seamlessly, enabling staff to focus on their expertise, such as crafting unforgettable cocktails at Deadfall or providing personalized service at DF Coffee Bar and Revival x Pickles Paninis.
"Waitrr and Barbary Coast have blended harmoniously, like a fine cocktail, to elevate the guest experience across our diverse outlets - Deadfall, DF Coffee Bar, and Revival x Pickles Paninis. The seamless integration of cutting-edge technology has redefined our operations and customer service. Collaborating with Waitrr's team has been a refreshing delight, and their unwavering responsiveness and support have left an indelible mark on our success."
says Michael D. Callahan Owner Barbary Coast
Barbara Coast's venues have greatly benefited from Waitrr's technology. At Deadfall, Waitrr streamlined the ordering process, reducing wait times and enabling customers to place orders efficiently amidst a busy atmosphere. DF Coffee Bar now offers a user-friendly digital menu, enhancing customer experience and allowing staff to focus on personalized attention. Revival x Pickles Paninis enjoys effortless order management and customer account integration with Revel POS, enabling staff to concentrate on top-notch customer service. Waitrr has improved guest experience, operational efficiency, and cost management across all Barbara Coast establishments.
Waitrr's technology has not only enhanced the guest experience at Barbara Coast's venues but also led to a significant increase in efficiency, ensuring no orders are missed during peak hours. Guests now feel well-attended, which encourages them to order more drinks and dishes. This improvement in service speed and reliability has boosted sales and overall customer satisfaction, further demonstrating the benefits of Waitrr integration across all establishments.
With Waitrr's assistance, Barbara Coast has transformed into a more efficient and customer-centric business. The advanced technology has contributed to shorter wait times, higher sales, and enhanced customer satisfaction across all venues.
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