The last 2 years have made us all feel as though life was at a standstill. As the world took a hit with a pandemic we were unprepared for, the simple pleasures of life turned mostly virtual. We live in a world in which there are an estimated 7100 languages, but there has always been a universal one - food! Sharing a meal has been found to be an important bonding experience.
How did the restaurant industry take a hit?
The F&B industry took quite a blow and had to scramble to reinvent itself in order to stay afloat, having to prioritise agility and resilience. Many in the industry described the Covid pandemic as a meteor shower. Between January and July 2020 alone, 1242 F&B outlets in Singapore were permanently closed. Having to turn a profit in an atmosphere of fear and uncertainty became an impossible task. To add insult to injury, labor and rental costs skyrocketed exponentially. It truly looked like the beginning of the end of the restaurant industry.
2022 - the light at the end of the tunnel for the F&B industry
2022 is a year in which we found ourselves taking the first steadying breath of freedom after being crushed by waves of Covid variants. As the majority of the population have had their booster shots, a glimmer of hope lay on the horizon. More people ventured out in the hopes of getting back to 'pre-Covid normal'. As the Lion City lifted the limit to the group size gatherings, the restaurant industry began thriving again. Lunch dates with coworkers, Friday night drinks, and Sunday family meal times became fun again. However, even though 'normal' life has returned, it is always a good idea to remain prepared for what might hit us next. So what can the F&B sector do in order to stay prepared in the likelihood of future calamities that might hinder their operations?
Creative Delivery Services
It was naturally discovered that people still preferred eating 'out' during the pandemic but were unable to access the restaurant for various reasons. Your restaurant could look into the possibility of drawing up a plan on how your team could make deliveries, providing you an opportunity to keep your team employed whenever possible.
As we remember, restrictions and social distancing were strictly enforced, but certain work events were still organised. This can give your restaurant an opportunity to provide catering and include your best offers and discounts! Be sure to have an event plan on paper so that you are prepared to provide stellar catering. Your customers will remember your restaurant event after the restrictions have been lifted.
Modify your restaurant menu by using Waitrr's technology!
QR codes have been around, even before the pandemic but were used on a limited basis. However, Waitrr's system does offer your customers a convenient, contactless way to view your menus, order, pay and provide feedback on their experience, all in a few clicks. This contactless customer service system can benefit your restaurant by reducing the cost of printing menus as well as manpower.
Contact Waitrr and try it for yourself!